Returns Policy

 All defined terms used below shall have the meanings set forth in our Terms and Conditions.

 

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled. You will need to wait until you receive the merchandise in order to return it.

 

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery for store credit. We DO NOT issue monetary refunds due to the custom nature of our products. 

To be eligible for a return, your merchandise must be unused, in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized or customized units or bundles. These items are not eligible for return, refund or exchange.

 

Shipping

To initiate a return, please email us at: velvetlabelhair@gmail.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to the address provided in the return request email.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Velvet Label Hair is NOT responsible for any lost packages during the shipping process!! Customers must contact the shipper directly to file any and all disputes regarding lost merchandise.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned or a non-transferable merchandise credit.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.